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RETURN AND REFUND PROCEDURE
Digital Acoustics' Hassle-Free 30 Day Return Policy
We truly appreciate your business and want you to be 100% satisfied
with your purchase. If you are not completely satisfied with your purchase, return it within 30 days of receipt for a full
refund or exchange. (See below for a list of procedures and exclusions.)
Please be sure to contact Digital Acoustics' Customer Service for a Return Merchandise Authorization (RMA) Number prior to
shipping returned goods.
Return Policy Conditions
Software only CD-ROM products, online downloads and upgrade purchases are non-refundable. Hardware and 'Home Pack' products will
qualify for refunds with the following conditions:
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All returns must include all original packaging, paperwork, cartons and accessories
(including owner manuals, CD-ROM, hardware and cables where applicable) for a complete refund.
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Any products returned with missing components or in less than new condition (e.g.
weathered products or damaged), may be subject to a restocking fee.
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Customer is responsible for return shipping charges, so shipment must arrive with
shipping charges pre-paid in full.
All refunds, credits, and exchanges are for the value of the original purchase price only and do not include shipping charges.
Outbound shipping is occasionally free with purchase, but if the item is returned, these shipping charges will be deducted from the
refund.
Return Procedure
To ensure proper credit, please be sure to call for a Return Merchandise Authorization (RMA) Number.
Contact Digital Acoustics' Customer Service via email at :
or telephone us at 847-604-9256 Monday-Friday 8:30AM-5:30PM Central Standard Time.
Write the RMA on the return address label you place on the box. Please do not write directly on the product box. Include all
original packaging, a copy of the invoice, and a note including your reason for the return. Mail the RMA postage-paid to the address
on the packing list.
Returns take approximately 7-10 business days to process once they are received. . Credit
card purchases are credited back to the original credit card. Check and Money order purchases are refunded by company check.
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Credits will be limited to the price of item(s), shipping charges will not be refunded
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A 5% restocking fee may be applied for credit card purchases
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If the item was shipped for free, the outbound shipping fee may be charged-back when
the item is returned
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Returned items that are damaged will be subject to additional charges
Merchandise Damaged in Transit
If an item arrives damaged, please contact our customer service department for return instructions. We will arrange a UPS pickup of
the item for inspection and return to us. Upon receiving the returned merchandise, we will send out a replacement.
Delivery Refused
If the carrier returns an item because it was refused or undeliverable, a 10% restocking fee will apply. If
the item was shipped for free, the outbound shipping fee will be charged-back when the item is returned
.For general correspondence contact
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