Troubleshooting – IP7 Discovery and Configuration

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Overview

IP7 Endpoints must be discovered and configured using the TalkMaster FOCUS Administrator Console. Each IP7 will require its own IP Address as well as the IP Address and Port that it must connect to.

IP7 Endpoints are shipped by default with DHCP enabled. If a DHCP Server is not available,  you will need to obtain a valid static IP Address from your network administrator to assign to each IP7.

An IP7 Endpoint can be connected in several ways. This guide covers the following most popular connection methods:

  • A Client that will connect to the IP Address/Port of the TalkMaster FOCUS Server
  • A SIP Extension that will connect to a SIP Registrar/Server of a VoIP Phone system. The phone system administrator must provide the SIP Extension information
  • A Hybrid client that connects both as a TalkMaster FOCUS Client and SIP Extension

For additional configuration options, please consult the TalkMaster FOCUS Administrator manual or select menu option Help >> Help on using Admin Console in the TalkMaster FOCUS Administrator console.

IP7 Discovery

After logging on to the TalkMaster FOCUS Administrator console:

  • Select the IP Endpoints tab
  • Press the FIND ALL button in the lower right hand corner of the screen

If no IP Endpoints are displayed on the left side of the page:

  • First, make sure that your TalkMaster Server is running the latest version available from the Software/Firmware Downloads page . IP7 Endpoints now ship with version 7 firmware which cannot be discovered by a TalkMaster Server running a version prior to V5.2
  • Restart TalkMaster FOCUS Server by selecting menu option File >> Restart Service, wait 30 second and then press the FIND ALL button again

When the FIND ALL button is pressed, the READY LED on the IP7 should flash rapidly (20 times per second) for 30 seconds. If it does not, the IP7s are not receiving the discovery packet:

  • Make sure that the TalkMaster FOCUS Server is connected to the same VLAN as the IP Endpoints OR make sure that Multicast (IGMP) is configured between the VLANS
  • If Multicast is not available, then either connect the IP7 to the same VLAN as the TalkMaster FOCUS Server, or install the TalkMaster FOCUS Server and Admin Console on a PC in the same VLAN as the IP7. The IP7 can also be connected directly to the TalkMaster FOCUS Server PC’s network port via a standard network cable (once the IP7 has been directly connected to the PC, restart TalkMaster FOCUS Server by selecting menu option File >> Restart Service, wait 30 second and then try the FIND ALL button again)
  • If the IP7 READY LED flashes rapidly, but does not show up on the left side of the screen, incoming traffic to TalkMaster FOCUS Server’s UDP Port 5001 may be blocked by a software based firewall, virus scanner or port blocker. Disable all firewall, virus scanners or port blocker software, restart TalkMaster FOCUS Server by selecting menu option File >> Restart Service, wait 30 second and then try the FIND ALL button again

Reset an IP7 to factory defaults

An invalid network configuration in the IP7 can prevent it from being discovered.  Resetting the IP7’s configuration back to factory defaults will resolve this issue:

  • Remove power from the IP7
  • Hold down the two blue Vol+ and Vol- buttons
  • Apply power to the IP7 and continue holding the buttons down until the unit reboots (about 7-10 seconds). If a speaker is attached to the IP7, a dual tone beep will be heard when the configuration is reset
  • In the TalkMaster FOCUS Administrator console, press the FIND ALL button again
  • If the IP7 still does not appear on the left side of the screen, contact Digital Acoustics Technical Support

IP7 Configuration

When the IP7 Endpoints appear in the left hand column of the screen, match the six-digit ICOM ID on the screen with the ID number printed on the back and on the front of the IP7 (next to the USB Connector) and make sure:

  • The TYPE field is set to either Client for TalkMaster Clients and for Hybrid configurations or set it to SIP Stand-alone for a SIP Extension
  • A valid IP Address is assigned to the IP7 using either DHCP or a static IP Address assigned by your network administrator
  • If the TYPE field is set to Client, the Server IP must be set to the IP Address of the TalkMaster FOCUS Server along with a Port of 3000
  • For SIP Stand-alone or Hybrid connections, select the eSIP tab and specify the IP Address or DNS of the Primary Registrar and Primary Server (typically the same) and a port of 5060. The SIP Extension and SIP Authentication (typically the same) as well as the SIP Password must be filled out using the information obtained from the phone system administrator.  For Cisco or cloud based SIP Servers, please review the Application Note – eSIP Standalone Configuration found under the Support >> Application Notes page of our Website
  • Press the SAVE button
  • Repeat for each IP7s to be configured
  • Once the IP7 is configured, it can be placed on any VLAN or on any network that has routability to the TalkMaster FOCUS Server or SIP Server. IP7s with a TYPE of Client that are connected to that TalkMaster FOCUS Server can be configured with the TalkMaster Administration Console, even if they are in a different VLAN or Network
  • For IP7s with a TYPE of Client, open the TalkMaster FOCUS Administrator on the PC that is specified in the IP7’s Server IP field, select the STATUS tab and verify that the IP7’s connection status is listed as Connected
  • For IP7s with a TYPE of SIP Stand-alone, dial the IP7’s SIP Extension from a SIP Phone or check the Registration Status on the SIP Server (consult the documentation for your SIP Server)
  • Verify that the IP7s READY and LINK LEDs are on solid

Next Troubleshooting step – IP7 Connection Issues >>

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