Troubleshooting – TalkMaster Console Logon

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TalkMaster FOCUS Administrator console

  • Click the Windows Start button and start the TalkMaster FOCUS Administrator console
  • Login to the TalkMaster FOCUS Administrator console using the default Logon ID of admin and a default Password of admin
  • If the “Waiting for Login Retry” countdown message is displayed at the top of the Logon dialog, return to the previous troubleshooting step to verify that TalkMaster FOCUS Server is running
  • Proceed to the next step when you have successfully logged on

All Other TalkMaster FOCUS consoles

  • Start the desired TalkMaster FOCUS console from the Windows Start button
    TalkMaster FOCUS Console Logon dialog
  • Enter a Logon ID and Password that were defined using the TalkMaster FOCUS Administrator console
  • Specify the IP Address of the TalkMaster FOCUS Server with a port of 3010.  You may have to press the Options button to display the Server IP Address information
  • If the “Waiting for Login Retry” countdown message is displayed at the top of the Logon dialog, verify that the correct IP Address for the TalkMaster FOCUS Server was entered on the Logon screen.  If the “Waiting for Login Retry” countdown message is displayed again, return to the previous troubleshooting step to verify that TalkMaster FOCUS Server is running
  • Proceed to the next step when you have successfully logged on

Out of Console Licenses

If the “Server is out of console licenses” message is displayed

  • If the TalkMaster FOCUS Server System Tray ICON is yellow (previous troubleshooting step), only one console can be logged on to TalkMaster FOCUS.  All TalkMaster consoles and services (including the Administrator console) that connect to TalkMaster consume a console license. Shut down any other TalkMaster FOCUS Console applications or services and then try to logon to the TalkMaster FOCUS Administrator.
  • If you are still unable to logon, return to previous troubleshooting step to restart TalkMaster FOCUS Server and then try to logon again

 

Next Troubleshooting step – IP7 Discovery and Configuration >>

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